Enterprise Product Limited Warranties

          31-03-2020
          HomeSupportPolicyService and WarrantyWarranty Service

          Warranty information in the following reflects general warranty offerings. In specific countries and regions, the warranty service and service SLA may be different with local adjustment, if there any conflict with local terms and conditions, the local terms and conditions shall prevail, consult your local service sales representatives for more details.

          Table-1 The Summary of Enterprise products warranties

          Product Category

          Warranty Type

          Warranty Period

          90 Days

          1 Year

          3 Years

          5 Years

          Enterprise Networking

          Networking

          Product

          SOHO Switches

          (S1200/1850/

          S5000V3)

          H3Care CT Foundation Basic 9X5 NBD-Ship Service

          SMB Switches

          (S5120V2-LI/S5130S-LI/S5560S-SI)

          Router

          (SR6600/MSR5600/MSR3600/MSR2600/MSR830/MSR810 Series)

          WLAN

          (WX58/38/18, WA5XX,WA6XXX, IoT Series)

          Switches

          (S12500X/S9820/9850/6850/6890/6861/6860/6800 Series;

          S10500X/S7500X/7500E/S6520X/5560X/5560S/5130S/3100V3 Series)

          Security

          Product

          Firewall

          (F5000/F1000 Series)

          Software

          Networking

          Product

          IMC/Director/ Controller

          Cloud

          Product

          Could(CloudOS/CAS/OneStor/ UIS related software )

          Enterprise

          Server

          Server Product

          Rack Servers (R4900/4700 G3)

          H3Care IT Foundation

          NBD Onsite Service

          UIS Cell (Hardware)

          Cloud

          Product

          UIS Cell 3000

          Notes:

          1. This warranty does not apply to any non-H3C products (third party hardware or software), consumables and accessories.

          2. The warranty starts on the 90th day after the date of the product shipment from H3C, or the date on which H3C receives a service request for this product, whichever is earlier.

          3. The warranty type of a product may vary in different countries, please consult your local service sales representatives for more information.

          In addition to factory warranty, users can also purchase other options of H3Care foundation services. For detail service information, please refer to H3Care Foundation Service V1.0.

          4. H3C has set up local logistics hub in Indonesia, Japan, Kazakhstan, Malaysia, Pakistan, Russia, and Thailand to provide local spare parts support and keep extending logistics support capability in more countries.

          5. The inquiry for the support in other countries or the Belt and the Road project, please contact H3C telephone: +86-571-86763000 or email: h3cts@gzsnlt.com.

          *The policy in this file is applied for specified countries which include, Indonesia, Japan, Kazakhstan, Malaysia, Pakistan, Russia and Thailand.

          The information contained herein is subject to change without notice.

          The policy is effective since it’s released and replace the warranty policy file released before.

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